This Privacy Policy deals with the collection, security, use and disclosure of personal information gathered by Prudential Investment Company of Australia and its subsidiaries including those trading as Body Corporate Services Love Owners Corporations pursuant to the Privacy Act 1988 (Cth) and the ten National Privacy Principles set out in that Act.
Information provided by you to Love Owners Corporations will be used in a manner to ensure that Love Owners Corporations is able to fulfil all of its functions and duties under the various Strata Management Acts and associated regulations.
The kind of information that is collected may include your name, address, telephone number, email address. In certain circumstances, sensitive information relating to your health may also be collected.
Should personal information be obtained from a third party, we will take reasonable steps to ensure that you know:
(a) the identity of the third party and how to contact them;
(b) that you have the right to access the information;
(c) the purposes for collecting the information;
(d) whether the third party will disclose the information to other third parties;
(e) the law that requires that information to be collected; and
(f) the consequences (if any) if that information is not provided.
We may contract with a third party and they may require the disclosure of your information to fulfil their obligations to us. For instance, for bulk mail deliveries we may utilise the services of a mailing houses which requires the disclosure of your name and address. In those types of circumstances, we ensure that your personal information will only be used for the specific purpose for which it was provided.
If you do not provide this information or we are unable to gain the information from a third party we may not be able to deal with you, or provide you with our services efficiently. If ever we collect personal information, we do so for the purpose of establishing and maintaining our relationship with you and the reason for its collection will always be explained.
Nevertheless, personal information is usually used or disclosed only after having obtained your consent, either expressly or by implication or where we are entitled or required to. The information provided by you to Love Owners Corporations will be used to, for example:
(a) maintain the strata roll;
(b) obtain and update insurance policies;
(c) aid in identification of products and services which may be required by you;
(d) maintain our relationship with you; and
(e) comply with legislative and regulatory requirements.
We only collect sensitive information with your consent or when we are required to by law. Sensitive information is defined as being any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, member of a trade union, sexual preferences or practices, criminal record or health information.
Love Owners Corporations Internet Privacy Policy
If you visit an unsecured area of our website (where you are not required to log on) to browse or download information, we will record the date and time of your visit, the page that you viewed, the path you followed to get there and the information, if any, that you downloaded. This information cannot be used to personally identify you. The information is used for statistical and maintenance purposes which aid with the continual evaluation of the website.
We take all reasonable steps to ensure that your information is properly protected from unauthorised access, disclosure or modification. Our security measures include, but are not limited to, encrypting the data sent from your computer to our server, firewalls and virus scanning tools. Any information so collected is stored on our server, which can only be accessed by our staff.
We do not use any information collected from our website to send unsolicited advertising material (SPAM) to your computer.
Other information may be collected when you apply for an online product, make a payment online or send us a query via email.
Online Purchase and Payment.
When purchasing online products or making a payment online, the information required by online forms may be collected, used or disclosed by us. The manner in which this may occur is explained on any such online forms.
When purchasing a product with a credit card, your credit card number is not stored and your information is not transferred over the internet to your card provider
Regular and diligent maintenance prevents small issues from becoming large, expensive ones. We provide a complete maintenance plan as well as regular routine maintenance via our team of qualified and experienced contractors and tradespeople.
We ensure efficient operations for all administration requirements relating to owner’s corporations including compliance with the Owners Corporation Act 2006, OH&S audits and Essential Services.
Our strata managers are the central contact point for all aspects of your building's management. This means all stakeholders, including members and tradespeople, deal directly with us on all matters, resulting in streamlined outcomes for everyone.
Love & Co Strata don’t shy away from taking on complex projects for our clients. We are always working on new projects for our established buildings in need of updates, maintenance and repair. As such our team has a considerable amount of experience in managing projects from inception to completion.
Love & Co Strata has introduced new online software called ‘Stratafy’. This exciting new platform enables our clients to log in remotely, update their details, and send maintenance requests directly to their manager. The portal also allows clients to gain access to their minutes, invoices, ballot results and Statements of Expenditure, in real time.
One of the biggest hurdles for our clients is finding the time to come to our meetings so we offer the option to attend via phone or video link. You can also request your Annual General Meetings be held on a weekend or after hours to enable greater attendance from lot owners (additional fees may apply).
Our team catorgorises requests into common property or private lot issues thus avoiding unnecessary charges being made to the strata account. We then draw on our vast network of trades who attend to call-outs ensuring quick service and safety to residents at all times.
Love & Co Strata have designed the first SMS ballot return system which we are proud to offer our clients. It's quick and easy to use!
Love & Co Strata offers online payments through BPay, Credit Card (PayWay/DEFT) and electronic funds transfers within the Stratafy App.
We are unable to accept cash payments due to the security risk to our staff.
As well as being an Authorised Representative for various insurance companies, we leverage our extensive and diverse building portfolio to get the best possible deal for our clients.
Love & Co Strata Management are all about transparency, so we will provide your strata community with its own individual non-interest bearing bank account. Interest-bearing accounts can also be applied.
The right after hours calls service saves you time and money, and provides peace of mind. Love & Co do not outsource this service so if there is an urgent issue at your property, one of our in-house team members will deal with it.
Committee training is provided FREE of charge by Love & Co Strata to help you gain the knowledge required for a successful committee experience.
We recommend the committee attend online strata software training to ensure efficiency and transparency .
We welcome open and honest feedback so we can provide the best possible service to you and the residents of your building.
Work with us to create a better community within the building through special events and parties.
Be responsible under the Act and the Regulations for repair and maintenance of the Common Property.
Notify us about any defects or hazards in the building.
Act honestly and in good faith, and exercise due care and diligence in all committee undertakings.
Maintain open communication and be actively involved in committee activities.
Make prompt decisions in relation to any necessary repairs maintenance or other works.
